{
  "is": "issue",
  "title": "Note: Matrix Display: No Connection",
  "body": "\u003cp\u003eCurrently, some users are occasionally seeing a message in the Matrix client Element or in their browser stating that there is no internet connection. If this happens, please clear the cache of Element Desktop/Web:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eSelect \u003cstrong\u003e“Quick Settings”\u003c/strong\u003e (the gear icon at the bottom of the left sidebar) or your avatar, and then go to \u003cstrong\u003e“All Settings”\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eSelect the \u003cstrong\u003e“Help and Info”\u003c/strong\u003e tab.\u003c/li\u003e\n\u003cli\u003eIn the “Advanced” section, click the \u003cstrong\u003e“Clear Cache and Reload”\u003c/strong\u003e button.\u003c/li\u003e\n\u003c/ol\u003e\n\u003chr\u003e\n\u003ch2 id=\"element-desktop-without-session\"\u003eElement Desktop without session\u003c/h2\u003e\n\u003cp\u003eIf you are already logged out and there is no active Matrix session in Element - in other words, if you see the login screen - you can clear the cache by deleting the cache folder:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWindows\u003c/strong\u003e: \u003ccode\u003e%USERPROFILE%\\AppData\\Roaming\\Element\u003c/code\u003e\u003cbr\u003e\n\u003cem\u003eYou can copy the path \u003ccode\u003e%USERPROFILE%\\AppData\\Roaming\u003c/code\u003e, paste it into the address bar of Windows Explorer, and press Enter. Then delete the \u003ccode\u003eElement\u003c/code\u003e folder in that directory.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eLinux\u003c/strong\u003e: \u003ccode\u003e~/.config/Element\u003c/code\u003e\u003c/p\u003e\n\u003cp\u003eThank you for your understanding.\u003c/p\u003e\n",
  "createdAt": "2026-06-30 06:00:00 +0200 CEST",
  "lastMod": "2026-06-30 06:00:00 +0200 CEST",
  "permalink": "https://betriebsstatus.tu-dresden.de/en/issues/2026-06-30-hinweis_matrix_anzeige_keine_verbindung/",
  "severity": "notice",
  "resolved": false,
  "informational": false,
  "resolvedAt": "",
  "affected": ["system_chat_service_name", "system_other_name"],
  "filename": "2026-06-30-hinweis_matrix_anzeige_keine_verbindung.md"
}