{
  "is": "issue",
  "title": "Matrix: Element Desktop is unusable on Windows",
  "body": "\u003cp\u003eCurrently, some users are seeing the following error message in Element Desktop for Windows:\u003c/p\u003e\n\u003cdiv class=\"highlight\"\u003e\u003cpre tabindex=\"0\" style=\"color:#f8f8f2;background-color:#272822;-moz-tab-size:4;-o-tab-size:4;tab-size:4;-webkit-text-size-adjust:none;\"\u003e\u003ccode class=\"language-text\" data-lang=\"text\"\u003e\u003cspan style=\"display:flex;\"\u003e\u003cspan\u003eEvent indexer threw an unexpected error\n\u003c/span\u003e\u003c/span\u003e\u003cspan style=\"display:flex;\"\u003e\u003cspan\u003e\n\u003c/span\u003e\u003c/span\u003e\u003cspan style=\"display:flex;\"\u003e\u003cspan\u003eError: internal error in Neon module: called `Result:unwrap()` on an `Err` value: SendError { .. }`\n\u003c/span\u003e\u003c/span\u003e\u003c/code\u003e\u003c/pre\u003e\u003c/div\u003e\u003cp\u003eThere is currently no reliable solution to fix this problem. A clean install \u003cem\u003emight\u003c/em\u003e help.\u003c/p\u003e\n\u003ch2 id=\"workaround\"\u003eWorkaround\u003c/h2\u003e\n\u003cp\u003eAlternatively, you can use Element Web at \u003ca href=\"https://matrix.tu-dresden.de\"\u003ematrix.tu-dresden.de\u003c/a\u003e. As always, please keep the following points in mind:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAlways use more than one active Matrix session, for example on your smartphone.\u003c/li\u003e\n\u003cli\u003eEnable the key storage and keep the recovery key in a safe place. Verify every new session.\u003c/li\u003e\n\u003cli\u003eNever clear your browser’s entire cache while you have a Matrix session open.\u003c/li\u003e\n\u003c/ul\u003e\n",
  "createdAt": "2026-05-11 08:00:00 +0200 CEST",
  "lastMod": "2026-05-11 08:00:00 +0200 CEST",
  "permalink": "https://betriebsstatus.tu-dresden.de/en/issues/2026-05-11-matrix_element_deskop_fur_windows_unbenutzbar/",
  "severity": "notice",
  "resolved": false,
  "informational": false,
  "resolvedAt": "",
  "affected": ["system_chat_service_name"],
  "filename": "2026-05-11-matrix_element_deskop_fur_windows_unbenutzbar.md"
}